MHCS Medical Company ensures that every patient has the following rights:

1. Access to comprehensive medical care designed to achieve accurate medical diagnoses and effective treatment for your medical condition.
2. Granting written general consent for any treatment decisions and providing informed consent for all procedures.
3. The right to decline treatment and receive clear information about the resulting implications, duly documented in the treatment refusal form.
4. Awareness of the names and professional designations of your care providers.
5. The ability to refuse examinations or follow-up treatments from individuals not directly responsible for your care.
6. Receipt of a satisfactory and easily comprehensible explanation and information.
7. Involvement in care-related decision-making, the option to seek a second opinion, and the freedom to reject treatments or medications.
8. Reception of unbiased and respectful care, respecting your privacy, personal values, and beliefs from all staff members.
9. Knowledge about the applicable conduct and care regulations.
10. Access to interpreter services if language barriers hinder your understanding of care details.
11. Participation in your discharge plan, accompanied by information about the therapeutic strategy and post-treatment care.
12. Provision of clinical summaries, medical test results, and billing details upon request.
13. The right to request religious support within reasonable limits that do not disrupt fellow patients or normal clinic operations.
14. Expression of concerns and suggestions, with assurance of receiving feedback.
15. Appropriate assessment and management of pain.
16. Access to your Medical Record and Medical Information.

MHCS Medical Company expects all patients to fulfill the following responsibilities:

1. Present valid identification documents and health insurance cards as required.
2. Adhere to Prime Medical Center’s rules, regulations, and safety protocols, including refraining from smoking.
3. Demonstrate consideration for emergency cases by respecting their priority.
4. Avoid interference with the treatment of fellow patients.
5. Furnish complete and accurate information about current complaints, medical history, and known drug allergies.
6. Comply with the instructions provided by the treating physician.
7. Take ownership of decisions regarding refusal or non-adherence to treatment plans, following a clear understanding of the potential consequences.
8. Confirm your comprehension of instructions or planned treatment courses given by clinical personnel.
9. Provide accurate details about your payment method and ability to cover additional charges not covered by medical insurance.
10. Attend appointments punctually and notify our call center in case of cancellations.
11. Refrain from capturing photographs or videos within procedure/treatment rooms.